Privacy Policy
Harbour Road (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used and stored responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.
This Privacy Policy explains what personal information we collect when you use the Harbour Road website, why we collect it, how we use it, and the measures we take to protect it. It also outlines your rights regarding your personal information and how you can contact us if you have any questions or concerns.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal information as described herein.
Information We Collect
• Full name
• Email address
• Telephone number
• Booking details and preferences
• Technical information such as your IP address, browser type and device information
• Information submitted through contact forms or enquiries
How We Use Your Information
We use the personal information we collect to:
- Process and manage enquiries submitted through our website.
- Confirm and manage Pickleball court bookings.
- Respond to questions, requests and customer support enquiries.
- Improve the functionality, performance and user experience of our website.
- Comply with applicable legal and regulatory obligations.
- Communicate important updates relating to bookings, events or services where appropriate.
We will only use your personal information for the purposes for which it was collected or where otherwise permitted by the Protection of Personal Information Act, 2013 (POPIA).
We use the personal information we collect to provide and improve our services, respond to your enquiries, and manage bookings made through the Harbour Road website.
Your information may be used to:
- Respond to enquiries submitted through our contact forms or other communication channels.
- Process and manage Pickleball court bookings and related requests.
- Communicate with you regarding your booking, enquiry, or requested services.
- Improve the performance, functionality and user experience of our website.
- Maintain the security and integrity of our website and online services.
- Comply with applicable South African laws and legal obligations.
We will only collect and process your personal information where it is necessary for a legitimate business purpose or where required by law. Harbour Road will not sell, rent or trade your personal information to third parties for marketing purposes.
Cookies
Harbour Road uses cookies and similar technologies to improve your browsing experience, enhance website functionality, and help us understand how visitors use our website.
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and enabling certain website features.
We may use cookies to:
- Ensure the website functions correctly.
- Remember your preferences and settings.
- Analyse website traffic and visitor behaviour to improve our website.
- Support embedded content from third-party services where applicable.
You can choose to disable or manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on this website, including online booking services.
Third-Party Services
Harbour Road may use trusted third-party service providers to support the functionality of this website and deliver our services. These providers may process limited personal information only where necessary to perform their services.
Third-party services used on this website may include:
- WordPress – the content management system used to operate this website.
- Pickleball Booking System – to process and manage online court bookings.
- Google Maps – to provide visitors with location and directions to Harbour Road.
- Website Hosting Provider – to securely host and maintain the website.
These third-party providers are responsible for handling any personal information they process in accordance with their own privacy policies and applicable data protection laws.
Data Security
Harbour Road is committed to protecting your personal information and takes reasonable technical and organisational measures to safeguard it against unauthorised access, loss, misuse, alteration or disclosure.
While we strive to use commercially acceptable means to protect your information, no method of transmitting data over the internet or storing electronic information is completely secure. As a result, we cannot guarantee absolute security.
Access to personal information is limited to authorised individuals who require it to manage enquiries, bookings and the operation of the Harbour Road website.
Where third-party service providers are used to support our website or booking services, we take reasonable steps to ensure they maintain appropriate security measures to protect personal information.
Your Rights Under POPIA
In accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), you have the right to know what personal information Harbour Road holds about you and how it is used.
You may request to:
- Access the personal information we hold about you.
- Correct or update any inaccurate or incomplete personal information.
- Request the deletion of your personal information where permitted by law.
- Object to the processing of your personal information in certain circumstances.
- Withdraw your consent where processing is based on your consent, subject to any legal or contractual obligations.
To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before processing your request to protect your personal information and ensure it is disclosed only to the authorised individual.
If you believe that your personal information has not been processed in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).
Contact Us
If you have any questions about this Privacy Policy, wish to access or update your personal information, or would like to exercise your rights under the Protection of Personal Information Act (POPIA), please contact us.
Harbour Road
Harbour Road, Kleinmond
Western Cape, South Africa
Email: info@harbourroad.co.za
For general enquiries, please use the contact details provided on our Contact page or submit an enquiry through the contact form available on this website.
We will make every reasonable effort to respond to privacy-related enquiries promptly and in accordance with applicable South African legislation.